Privacy Policy – ladyluckcompetitions.com

1. The Promoter

Introduction

Welcome to Lady Luck Competitions’ privacy policy.

Lady Luck Competitions Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we process and look after your personal data when you visit our website (regardless of where you visit it from).

It also explains your privacy rights and how the law protects you.

Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

Important Information and Who We Are

Purpose of This Privacy Policy

This privacy policy aims to give you information on how Lady Luck Competitions Ltd collects and processes your personal data through your use of this website, including any data you may provide when you sign up for our newsletter, purchase products or services, or enter a competition.

This website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this privacy policy alongside any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and is not intended to override them.

Controller

Lady Luck Competitions Ltd is the controller and responsible for your personal data (referred to as “Lady Luck Competitions”, “we”, “us”, or “our” in this privacy policy).

For any questions about this privacy policy or our privacy practices, please contact us:

Lady Luck Competitions Ltd

3rd Floor, 86-90 Paul Street

London

EC2A 4NE

Email: info@ladyluckcompetitions.com

Website: https://www.ladyluckcompetitions.com

Date: 3 November 2024

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to address your concerns before you approach the ICO.

The Data We Collect About You

Personal data, or personal information, refers to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different types of personal data, grouped as follows:

• Identity Data: First name, last name, username, date of birth.

• Contact Data: Billing address, delivery address, email address, phone numbers.

• Financial Data: Bank account and payment card details.

• Transaction Data: Details about payments to and from you and other details of products and services you have purchased.

• Technical Data: IP address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on devices used to access our website.

• Profile Data: Username and password, purchases or orders, interests, preferences, feedback, survey responses.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Preferences for receiving marketing and communication preferences.

We also collect and use Aggregated Data, such as statistical or demographic data, which is not considered personal data as it does not directly or indirectly reveal your identity.

We do not collect Special Categories of Personal Data or data about criminal convictions and offences.

If you fail to provide personal data when required, we may be unable to perform a contract or provide services. We will notify you if this is the case.

How Is Your Personal Data Collected?

We collect data using various methods:

• Direct interactions: You may provide data by filling in forms, contacting us via email, phone, or post, or by other means.

• Automated technologies: We collect Technical Data about your equipment and browsing actions using cookies, server logs, and similar technologies.

• Third parties: We may receive data from analytics providers, advertising networks, or publicly available sources.

How We Use Your Personal Data

We will only use your personal data when allowed by law, commonly in the following circumstances:

• To perform a contract with you.

• When it is necessary for our legitimate interests, and your rights do not override these interests.

• To comply with a legal obligation.

We generally do not rely on consent as a legal basis, except for sending marketing communications. You can withdraw consent at any time.

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

Purpose and Lawful Basis for Data Processing

Purpose/Activity	Type of Data	Lawful Basis for Processing
To register you as a new customer	Identity, Contact	Performance of a contract with you
To process and deliver your order, including payments and debt recovery	Identity, Contact, Financial, Transaction, Marketing, and Communications	Performance of a contract; necessary for our legitimate interests (debt recovery)
To manage our relationship, notify you of changes, or request feedback	Identity, Contact, Profile, Marketing, and Communications	Performance of a contract; compliance with a legal obligation; legitimate interests (keeping records updated)
To enable you to partake in competitions or surveys	Identity, Contact, Profile, Usage, Marketing, and Communications	Performance of a contract; legitimate interests (studying service usage and growth)
To administer and protect our business and website	Identity, Contact, Technical	Legitimate interests (running our business and preventing fraud); legal obligation
To deliver relevant website content and advertisements	Identity, Contact, Profile, Usage, Marketing, Communications, Technical	Legitimate interests (marketing strategy)
To use data analytics to improve our services	Technical, Usage	Legitimate interests (improving our business)
To make recommendations about goods or services	Identity, Contact, Technical, Usage, Profile, Marketing, and Communications	Legitimate interests (business development)

We take your privacy seriously and ensure that your personal data is handled in accordance with applicable laws.

Marketing and Opt-Outs

You will receive marketing communications from us if you have not opted out. You can stop these messages by using the unsubscribe link or contacting us.

Cookies

For details about our cookie use, please refer to our Cookie Policy.

Data Security and Retention

We use appropriate security measures to protect your data. We will only retain your data as long as necessary for legal, tax, and business purposes.

Your Legal Rights

You have rights to access, correct, delete, or object to the use of your data. Contact us to exercise these rights.

Glossary

• Legitimate Interest: Our business interest in running and improving our services.

• Performance of Contract: Processing required to fulfill a contract.

• Legal Obligation: Complying with a legal duty.

External Third Parties: Service providers, advisers, and legal authorities.

For any inquiries, contact: